TERMS AND CONDITIONS

1. Due Diligence Responsibility

All parties engaging with Innovation Eco Solutions Ltd , their products, staff and their services—including clients, employment or broker applicants (direct or indirect), brokers (individuals or companies), suppliers, vendors, and third-party representatives—are required to perform their own due diligence prior to entering any form of engagement, including:

  • Reviewing the nature and scope of services offered (whether listed on the website or not)
  • Understanding and accepting all terms, policies, and disclaimers
  • Clarifying any unclear terms or conditions in writing with a Director of the company only

Innovation Eco Solutions Ltd accepts no responsibility for misunderstandings or assumptions arising from third-party interpretations or lack of direct written confirmation.

2. Zero Tolerance for Offensive Behaviour

We uphold a strict zero-offence policy against any form of:

  • Abuse, harassment, or intimidation
  • Disrespectful behaviour or language
  • Discrimination or bullying
  • Verbal or physical threats

This applies to everyone, including but not limited to:

  • Clients and prospective clients
  • Applicants for employment, collaboration, or broker roles (direct or indirect)
  • Brokers (individuals or limited companies)
  • Staff and contractors
  • Suppliers, vendors, and visitors to our premises

Such behaviour may result in immediate termination of communication or contract, and legal action may be pursued under applicable UK law.

3. Prohibition on Misuse and Miscommunication

No person or entity—including clients, applicants, brokers, staff, suppliers, or any third party—may:

  • Misuse the company's name, brand, materials, or digital assets
  • Misrepresent the services, terms, or policies of the company
  • Communicate inaccurate or misleading information regarding Innovation Eco Solutions Ltd or its partners

Any clarification must be sought directly and in writing from a Director of the company. Reliance on middlemen, brokers, or unauthorised third parties is strictly discouraged and will not be accepted as a valid source of information.

4. Rumours, Gossip, Defamation, and Reputational Harm

Any rumour-mongering, gossip, defamation, or reputational damage—whether written, verbal, or implied—caused by clients, applicants, staff, brokers, suppliers, or third parties against:

  • Innovation Eco Solutions Ltd
  • Its directors, staff, services, platforms, or partners

Will be treated as a serious legal matter. If proven, the offending party shall be held fully responsible for:

  • All monetary damages
  • Reputational loss, including professional credibility and goodwill
  • Legal expenses, including solicitor/attorney fees, court costs, administrative time, and recovery efforts

We reserve the right to pursue full legal remedy under the Defamation Act 2013, Protection from Harassment Act 1997, and related statutes.

5. Accusations and Claims Must Be Supported by Evidence

Innovation Eco Solutions Ltd will not respond to accusations, allegations, or complaints unless they are backed by valid, objective, and documented evidence.

This applies to all parties, including clients, applicants, brokers, staff, suppliers, and third-party intermediaries.

Malicious, false, or unsupported claims may result in:

  • Immediate termination of engagement
  • Legal action for damages
  • Full recovery of legal, administrative, and reputational costs by the company

Frivolous accusations may constitute defamation, malicious communication, or harassment under UK law.

6. Damage to Property, Staff, or Company Assets

Any damage—physical, emotional, or reputational—caused to:

  • Company assets, machinery, systems, or premises
  • Staff, brokers, or partners (including emotional or psychological harm)
  • Brand reputation or online/digital platforms

By any client, applicant, broker, supplier, or third-party contact (direct or indirect), will be met with immediate legal action.

The responsible party will be held liable for:

  • Full cost of repair, recovery, or compensation
  • Medical, psychological, or professional remediation
  • Associated legal and administrative expenses incurred by the company

7. Written Agreements Required for All Engagements

No commercial, employment, or service relationship with Innovation Eco Solutions Ltd will be recognised unless it is:

  • Documented in writing
  • Mutually signed by both parties
  • Confirmed by a Director of the company

Verbal or informal agreements are null and void. If there is no written, mutually agreed document, the company will consider that no transaction or relationship exists.

8. Refund Policy

All payments made to Innovation Eco Solutions Ltd are strictly non-refundable, including:

  • Consultancy or digital services
  • Project development and subscription fees
  • Training, certifications, or platform access
  • Visa sponsorship, licensing, or recruitment costs
  • Any other direct or indirect service or arrangement

No refund will be issued unless a specific, signed agreement is in place prior to the transaction, agreed by both parties. This policy applies to all engagements—past, present, and future.

9. Company / Products & Services

Innovation Eco Solutions (applicable to all of its products and services)

Jurisdiction: England and Wales

Effective Date: [From Incorporation Date]

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

All disputes, claims, or proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Acceptance of Terms

clearstay360.com (referred to hereafter as "the Service", "Website", "Property Source Hub", and "we", "us" and "our") is operated by Innovation Eco Solutions Ltd. (Company Number: 15222483). Registered office: 20 Wenlock Road, London, England, N1 7GU.

clearstay360is a trading name and digital platform wholly owned and administered by Innovation Eco Solutions Ltd. All contractual relationships formed through use of this Service exist directly between users and Innovation Eco Solutions Ltd.

By registering and using our platform, you agree to abide by these terms and conditions. Please read them carefully before proceeding with registration.

12. Modifications to This Agreement

We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes.

13. Eligibility for Use

Access to certain areas of the Service is reserved for professional users, including but not limited to property sourcers, investors, landlords, and estate agents who meet the platform’s verification and compliance requirements.

clearstay360reserves the right, in its sole discretion, to approve or reject users based on criteria including but not limited to:

  • Proof of identity and/or company registration
  • Demonstrated industry experience or affiliation
  • Training, certifications, or platform access
  • Past conduct or breaches of these Terms
  • Due diligence outcomes or background checks

Approval is not automatic, and the platform is not obligated to provide a reason for denial. Misrepresentation during registration may result in account suspension or permanent ban.

14. Definitions

  • Service Accomodation OwnerA user who creates property listings and assigns cleaning companies or maintenance teams to manage them.
  • Property Manager — A user who creates property listings and assigns cleaning companies or maintenance teams to manage them.

15. Account Registration & Security

  • Users must provide accurate and complete information during registration.
  • Each email ID is linked to only one user type.
  • Users cannot log in on multiple devices simultaneously.
  • We reserve the right to verify identities and request additional documentation.

16. Content

You understand that all advertisements, postings, messages, text, files, images, photos, video, sounds, or other materials ("Content") posted on, transmitted through, or linked from the Service are the sole responsibility of the person from whom such Content originated.

By posting Content to any part of the Service, you automatically grant, and you represent and warrant that you have the right to grant, to Innovation Eco Solutions Ltd. an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such Content for any purpose on or in connection with the Service or the promotion thereof.

17. Platform Usage & Restrictions

  • Users must not engage in fraudulent activities or misrepresent property details.
  • Abusive, discriminatory, or offensive language is strictly prohibited.
  • Only genuine property images and information may be uploaded.
  • Users must adhere to UK GDPR and data protection laws.
  • The use of bots, scraping tools, or unauthorized automation is forbidden.
  • You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Service.

18. Intellectual Property Rights

ClearStay360.com and all related content, functionality, and branding are the intellectual property of Innovation Eco Solutions Ltd.

Users may not copy, reuse, reproduce, distribute, or modify any content or features of ClearStay360.com without express written consent.

ClearStay360, as well as certain other names, logos, and materials displayed on ClearStay360, constitute trademarks, trade names, service marks, or logos ("Marks") of ClearStay360 or other entities. You are not authorized to use any such Marks.

19. Third Party Content, Sites, and Services

clearstay360and Content available through the Service may contain features and functionalities that may link you or provide you with access to third party content which is completely independent of Property Source Hub.

Your interactions with organizations and/or individuals found on or through the Service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.

20. Payments & Refund Policy

  • All user registration and monthly subscription fees are non-refundable under any circumstances.
  • ClearStay360 reserves the right to revise pricing structures and subscription plans at any time, with reasonable prior notice to existing users.
  • All payments made for Leads are final and non-refundable.
  • Fees related to subscription services, advertising, or promotional placements are non-refundable unless expressly stated otherwise in a written agreement or specific promotional offer.
  • Upon successful payment, the subscription shall remain active and valid for a period of thirty (30) days. Users who wish to discontinue their subscription must initiate cancellation prior to the expiry of the current 30-day billing cycle.
  • In the event of an active auto-debit or recurring payment setup, users must cancel their subscription before the next billing date. If cancellation is completed prior to the next scheduled auto-debit, the user will be eligible for a refund of the upcoming renewal charge. Refunds will not be issued once the new billing cycle has commenced.

21. Account Suspension & Termination

  • We reserve the right to suspend or terminate accounts without notice or reason.
  • Accounts found in violation of these Terms may be permanently banned.
  • You may request termination effective at billing cycle end. We may terminate at will with prorated refund if no TOU violation exists.

22. Data Usage & Privacy

  • We may use user data to promote our offers or our partners offers.
  • User information may be shared with trusted partners for promotional purposes.
  • We comply with data protection laws, but users acknowledge that sharing information carries inherent risks.
  • clearstay360may, in its sole discretion, preserve or disclose your Content, as well as your information, such as email addresses, IP addresses, timestamps, and other user information.

23. Liability & Indemnification

ClearStay360 shall not be held liable for any losses, damages, or disputes arising from property transactions, agreements, or interactions conducted through the Platform.

You agree to indemnify and hold ClearStay360, its officers, subsidiaries, affiliates, successors, assigns, directors, agents, service providers, suppliers, and employees harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of any content you submit, post, or make available through the Service, or your violation of these Terms or any rights of another party.

24. Disclaimer of Warranties

YOU AGREE THAT USE OF CLEARSTAY360 AND THE SERVICE IS ENTIRELY AT YOUR OWN RISK. CLEARSTAY360 AND THE SERVICE ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

25. Violation of Terms and Liquidated Damages

You will be liable to pay clearstay360the following as liquidated damages:

  • £1,000 for each message that impersonates others or includes unauthorized personal information
  • £100 for each message posted in excess of limits or each day of excessive access
  • £25 for each unsolicited email advertisement
  • £100 for each item of Content posted in violation of TOU
  • £3,000 for each day of unauthorized Content aggregation

These amounts represent a genuine pre-estimate of the losses that may result from the specified breaches. They are not intended as penalties, but as reasonable compensation for disruption, administrative burden, and reputational harm.

26. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes will be resolved in UK courts.

27. Prohibited Activities

By using this website, you explicitly agree NOT to:

  • Use any automated means, including AI tools, bots, scrapers, or crawlers, to access, analyze, copy, monitor, scan, or extract content from this website
  • Recreate, replicate, or generate similar content based on the materials found on this website using AI generative tools
  • Reverse engineer any aspect of this website
  • Circumvent any measures we have put in place to prevent or restrict access

35. Legal Consequences

Any violation of these terms may result in immediate termination of your access to the website and legal action for copyright infringement and violations of intellectual property rights.

28. Contact Information

For any questions or concerns, contact us at:

  • General inquiries: cshelp@clearstay360.com
  • Legal matters: legal@clearstay360.com
  • Administrative: admin@clearstay360.com
  • Early access: earlyaccess@clearstay360.com

29. Dispute Resolution

Before initiating any legal proceedings, the parties agree to make reasonable efforts to resolve any dispute, claim, or controversy through good-faith negotiations. If a resolution cannot be reached within 30 days, the parties agree to attempt mediation through an independent mediator appointed by mutual agreement (or, failing agreement, by the Centre for Effective Dispute Resolution [CEDR]). Mediation will take place in London and be conducted in English.

30. Cookie Policy and Tracking

Our website and digital platforms use cookies and tracking technologies to improve user experience, gather analytics, and provide personalised content and marketing.

By using our services, you consent to the use of cookies in accordance with our Cookie Policy and Privacy Policy. You may manage or disable cookies through your browser settings, though doing so may affect the functionality of the Service.

31. Subscription Cancellation Policy

If a subscription is cancelled after payment, it will remain active until the end of the current billing cycle and will be cancelled starting from the next month.